Legal

Privacy Policy

How HALP collects, uses and protects your personal information — across the HALP network.

PRIVACY POLICY

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum - Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information:

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings):

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information:

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information:

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data:

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

When you visit our websites, we automatically collect:

Technical Information:

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data:

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data:

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

We may receive information about you from:

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

We may also collect information when you:

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

We use your personal information to provide services, communicate with you, improve our platforms, and — with your consent — send marketing communications. Full detail available on request from privacy@halp.com.au.

4. Information Sharing and Disclosure

We share your information with property industry partners you inquire about, financial services partners, professional service providers, technology and service providers (AWS, Pipedrive, ActiveCampaign, Google, Stripe, Google Analytics), and where required by law. We do not sell your personal information.

5. Data Security and Storage

We implement SSL encryption, encrypted storage, access controls, and PCI-DSS compliant payment processing through Stripe. Account and transaction records are generally retained for 7 years. Data may be stored on AWS servers in Australia and internationally with our service providers.

6. Cookies and Tracking Technologies

We use essential, analytics, functional, and marketing cookies to enhance your experience. Manage cookies through your browser settings or our consent banner.

7. Your Privacy Rights

You have the right to access, correct, port, or delete your personal information. Contact privacy@halp.com.au. Unsatisfied? Contact the OAIC at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. Contact privacy@halp.com.au to raise concerns.

9. Third-Party Links and Services

We link to third-party sites and use third-party services (AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe, social platforms). Each has its own privacy policy.

10. International Data Transfers

Some data may be transferred to the US, EU, or elsewhere via our service providers. We take reasonable steps to ensure equivalent protections.

11. Marketing and Direct Marketing

With your consent, we send property alerts, newsletters, and educational content. Opt out anytime via email unsubscribe links, SMS reply "STOP", account settings, or unsubscribe@halp.com.au.

12. Changes to This Privacy Policy

We may update this policy from time to time and will notify registered users of material changes.

13. Contact Us

Privacy Officer — Email: privacy@halp.com.au · Phone: 1300 137 406 · Mail: 235 Glen Huntly Road, Elsternwick VIC 3185.